(Coronavirus) Studio Closure Q&A

It quickly became clear yesterday with the continuing developments of COVID-19 that it’s the right time to take this step. We hate to say it, but effective immediately, our studio will be temporarily closed. This was a difficult but collective decision by the freehouse team. A team that loves teaching and loves our clients SO much! But we truly felt it was in everyone’s best interest and would be a valuable step to take in keeping everyone safe.

With this, here are a few important and helpful things to know. If you have any questions, please email us​!

​QUESTION >>  Do I need to cancel my classes?
<<  No. We're doing that for everyone now for all classes starting today, March 16th.

QUESTION >>  What happens to my classes that you cancel?
<<  They go back on your account for you to reschedule and use when we re-open!

QUESTION >>  Will you extend the expiration dates of my classes that will expire before I can use them?
<<  Absolutely. We don't want you to lose any classes. We won't be making changes right now in MindBody as we don't know the timing of our closure, and who would need an extension. But once we reopen, if you have a class that expired after March 1st, just email us a quick request to reactivate and you'll be all set!

QUESTION >>  I have a monthly auto-renewing package. Will it be suspended?
<<  Definitely. A few clients requested a suspension earlier in the week and we activated the freeze on those dates. For our clients who continued to take class this week, their packages will be suspended as of today. We'll be very thorough with any updates and communication regarding a future reactivation when the time comes!

QUESTION >>  Do you think you'll open in 2 weeks?
<<  It's a wait and see kind of thing! We'll keep you posted.

QUESTION >>  Do you have any workouts online?
<<  We will! We'll have 30 minute workouts online starting Tuesday (tomorrow) or Wednesday. Stay tuned for details!

QUESTION >>  Is there anything we can do to support the studio during the closure?
<<  Some clients have asked us this and it is so very thoughtful of you! We'll provide an option/suggestion for this related to our online classes in our next post :)


Did we miss anything? Please feel free to email us with any other questions!
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