For over three years since our studio opened, we've partnered with ClassPass to make our classes accessible to as many people as possible. We know ClassPass is a convenient option for many people to enjoy classes at multiple studios each month on a smaller scale, and we're a fan of anything that makes fitness easier to incorporate into your life!
On the business side, it's been a rocky journey as ClassPass regularly changes their business practices, pricing strategies, app language, policies and more. We've tried to keep up and maintain accessible classes despite not having a lot of control or input into how they price and offer our classes.
Since the start of the summer, we've had ongoing problems with ClassPass not showing or offering available spots in our classes on a consistent basis. We have nonstop technical problems and difficulty getting customer service or tech support to resolve them.
We were also recently informed we will no longer be able to request a limit to the cost of our classes to ensure our clients are not charged too much. ClassPass now requires 'dynamic pricing' where they have total discretion over the cost of our classes and can charge more than it would cost you to purchase from us directly if their algorithm considers a class to be high demand where they can charge their members more credits.
At this time, we want to make sure our clients know that if you try to book classes with us through ClassPass, the availability may be limited or inconsistent. And the pricing you are offered by ClassPass will be erratic and sometimes more expensive than buying a package with us directly. We're so sorry we have no control over this.
We are deeply frustrated and disappointed that our ClassPass community has to experience these problems. For the time being, we'll maintain our partnership with ClassPass to keep that option open to those who want it. But long term, we're not sure. In the meantime, we want to make sure you know that the best way to access all classes on our schedule at consistently discounted prices is to book through us (packages). And in booking directly you can also access our waitlists, enjoy a shorter 6 hour cancellation windows, and no extra fees for late cancellations or no shows. Overall, it will save you money and help you enjoy more classes!
Please contact myself or my team if you have any questions. And thank you for being a part of our freehouse community!
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